Frequently Asked Questions

Are Ford Parts and Accessories covered by a warranty?


Yes, Ford Genuine Parts and Accessories are warranted. Ford Genuine Parts carry a 12 month or 20,000km warranty, whichever comes first (conditions apply). Ford Genuine Accessories, when fitted at time of new vehicle purchase, are covered by the Express New Vehicle Warranty – which is now 5 years/unlimited km for vehicles picked up from 1 May 2018*. For new vehicles picked up prior to 1 May 2018, a 3 years/100,000km (whichever comes first) warranty applies.

Yes, Ford Genuine Parts and Accessories are warranted. Ford Genuine Parts carry a 12 month or 20,000km warranty, whichever comes first (conditions apply). Ford Genuine Accessories, when fitted at time of new vehicle purchase, are covered by the Express New Vehicle Warranty – which is now 5 years/unlimited km for vehicles picked up from 1 May 2018*. For new vehicles picked up prior to 1 May 2018, a 3 years/100,000km (whichever comes first) warranty applies.


Can I modify my car and if so, what will happen to my warranty?


Your Ford Express New Vehicle Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer’s specification or impacted by the modifications. Also, the Ford Warranty will continue to apply if your vehicle is fitted with Ford Genuine Parts and Accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.

Your Ford Express New Vehicle Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer’s specification or impacted by the modifications. Also, the Ford Warranty will continue to apply if your vehicle is fitted with Ford Genuine Parts and Accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.


How do I find out what items are covered under warranty?


Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with our Service Department at Metro Ford.

Alternatively, you can refer to your Customer Assistance, Warranty and Service Guide or Call Ford Customer Relationship Centre on 13 FORD
(13 3673).

Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with our Service Department at Metro Ford.

Alternatively, you can refer to your Customer Assistance, Warranty and Service Guide or Call Ford Customer Relationship Centre on 13 FORD
(13 3673).


I have a concern with my vehicle and would like to know whether it will be covered under warranty?


Unfortunately we are unable to confirm whether your concern will be covered under warranty, as the vehicle would need to be inspected by an Authorised Ford Dealership. If the failure is determined to be as a result of a defect in factory materials or workmanship, this will be covered under the terms of the Express New Vehicle Warranty.

Unfortunately we are unable to confirm whether your concern will be covered under warranty, as the vehicle would need to be inspected by an Authorised Ford Dealership. If the failure is determined to be as a result of a defect in factory materials or workmanship, this will be covered under the terms of the Express New Vehicle Warranty.


If I fit aftermarket parts to my vehicle, will this affect my warranty?


Ford strongly recommends that you fit Ford Genuine parts and accessories to your vehicle. All Ford Genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford’s Express New Vehicle Warranty will not cover repairs to your vehicle should the problem be attributed to the installation of a non-Genuine component. For further clarification, please refer to your Customer Assistance, Warranty and Service Guide which details the terms and conditions of your Express New Vehicle Warranty.

Ford strongly recommends that you fit Ford Genuine parts and accessories to your vehicle. All Ford Genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford’s Express New Vehicle Warranty will not cover repairs to your vehicle should the problem be attributed to the installation of a non-Genuine component. For further clarification, please refer to your Customer Assistance, Warranty and Service Guide which details the terms and conditions of your Express New Vehicle Warranty.


I can't find my Customer Assistance, Warranty and Service Guide - what should I do?


Contact your nearest Ford Dealer’s Service Department who can order a replacement Customer Assistance, Warranty and Service Guide on your behalf.

Contact your nearest Ford Dealer’s Service Department who can order a replacement Customer Assistance, Warranty and Service Guide on your behalf.


If I leave a lengthy time between services, will this impact my warranty?


Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle’s Customer Assistance, Warranty and Service Guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle’s Customer Assistance, Warranty and Service Guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.


In order to have warranty work carried out, do I need to return to an Authorised Ford Dealer?


Only Ford Dealers are authorised to conduct warranty repairs on Ford vehicles.

Only Ford Dealers are authorised to conduct warranty repairs on Ford vehicles.


Is the Ford Express New Vehicle Warranty transferable with the vehicle?


Yes, the Express New Vehicle Warranty travels with the car, not the owner.

Yes, the Express New Vehicle Warranty travels with the car, not the owner.


What are the costs not covered by the Ford Express New Vehicle Warranty?


Labour, parts and lubricants used in a Scheduled Service, and replacement of worn parts or consumable items are not covered by the Ford Express New Vehicle Warranty. (Unless you and the Servicing Dealer otherwise agree, you will be required to bear all costs and expenses incurred in taking the vehicle to and collecting it from, the Servicing Dealer’s premises.)

Labour, parts and lubricants used in a Scheduled Service, and replacement of worn parts or consumable items are not covered by the Ford Express New Vehicle Warranty. (Unless you and the Servicing Dealer otherwise agree, you will be required to bear all costs and expenses incurred in taking the vehicle to and collecting it from, the Servicing Dealer’s premises.)


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